1. Overview
This Refund Policy explains when and how you can request a refund for purchases made on Zorq AI. We handle all refund requests fairly and transparently.
2. What's Eligible for a Refund
You can request a refund for:
- Your first subscription purchase — within 7 days, if no credits have been used
- A plan upgrade (e.g. Starter → Creator) — within 7 days, if no credits from the upgrade have been used. Your subscription will be downgraded back to your previous plan.
- A billing interval switch (e.g. monthly → annual) — within 7 days, if no credits have been used. Your subscription will revert to the previous billing interval.
A 6% processing fee is deducted from all refunds to cover payment processing costs.
3. What's Not Eligible
Refunds are not available for:
- Credit top-up packs — one-time purchases are final
- Subscription renewals — recurring charges are not refundable (cancel before your next billing date instead)
- Any purchase where credits have been used after the transaction
- Requests made more than 7 days after the purchase
- Accounts terminated for violating our Terms of Service
4. How Refunds Work
- First subscription refund: Your subscription is cancelled and credits are removed. You can re-subscribe anytime.
- Upgrade refund: Your subscription is downgraded to your previous plan. Credits from the upgrade are removed, but your previous plan's credits remain.
- Interval switch refund: Your subscription reverts to your previous billing interval (e.g. annual → monthly). The switch charge is fully refunded.
5. Cancellation vs. Refund
Cancellation and refunds are different:
- Cancel: You keep access until the end of your current billing period. No refund is issued. Cancel from your Profile page.
- Refund: Your payment is returned (minus 6% fee), and your subscription changes immediately.
6. Failed Generations
If a generation fails due to a technical error on our end, credits are automatically refunded to your account. If you believe credits were incorrectly deducted, please contact support.
7. How to Request a Refund
Go to the Support page, open "Want a refund?" in the FAQ, and click the link to submit your request. You can also email us at support@zorqai.com.
We review refund requests within 1-2 business days. Approved refunds are returned to your original payment method where possible; if that method is no longer available, we will arrange an equivalent refund by another means.
8. Changes to This Policy
We may update this policy at any time. Changes will be reflected on this page.
9. Contact
For questions about refunds, contact us at support@zorqai.com.